The Blinc Customer Success Team provides ongoing support and communication every step of the way. From time of order to delivery and beyond, the CS team is fully transparent providing regular updates and advice.

One key differentiator for Blinc is our automation support that we provide our clients. As a manufacturer of vape hardware, the Blinc Group is very aware of and sensitive to the hurdles our clients must overcome in order to efficiently fill and cap vape cartridges. In fact, our Customer Success team works directly with the automation companies to ensure that our cartridges and disposables are universally compatible. Our job does not end when the shipment of cartridges is delivered to the client’s facility. We want to help our clients be operationally efficient.

That requires working through all filling and capping SOPs with our clients and ensuring that the equipment they are using is properly calibrated to our products. “We see ourselves as a partner, not a vendor. We take a consultative approach to help our clients not only choose the right vessel for their oil formulations, but also figure out best practices for their production. Sometimes SOPs need to be tweaked. Sometimes clients need advice on what machine to purchase. Sometimes custom trays need to be ordered. Sometimes the client’s ops team simply needs more training on the machine they have purchased. In having these conversations and acting as the liaison between the client and the automation company, Blinc adds tremendous value to the client partnership. The message to our clients is that we’re in this together. We’re an extension of your ops team.” says Carl Giordano, Director of Customer Success & Automation.

In a recent case, Blinc’s automation specialists arranged an onsite validation test for a major MSO. Blinc worked with automation machine technicians and the client’s ops team to determine the right temperature settings of the oil through the fill and cap process, proper cartridge orientation, needle gauge, psi required to cap the carts, and other factors. The result was fine tuned SOPs and a properly trained ops team ready to fill and cap cartridges at scale. In other cases, Blinc coordinated the retraining of staff on filling and capping machines that hadn’t been used in a while and advised on the purchase of new automation technology. Introducing new cartridge or disposable SKUs sometimes requires new trays to be manufactured to fit the new devices. By anticipating these issues and project managing them for the client, the Customer Success team makes every effort to ensure the client is ready to fill immediately after receiving their shipment.